Job Description Minimum 1-2 years' technical support experience, working with remote end-users At least 1 year experience in specific technical areas including PC hardware, Windows and iOS current versions and current -2 versions, Outlook and Exchange, TCP/IP, internet, and networks, including remote access, Internet Explorer 8.0, including IE 8.0 settings for Java, Flash, and Security/Access Level. At least 2 years' experience in specific technical areas including computer operating job processing and systems, security protocols and procedures., as well as Microsoft OS (Windows 7 and 8, MS Office ver. 2010, SharePoint ver. 2010, MS Office Communicator (Lync), RSA SecureID Authentication, Virtual Private Networks (VPN), Remote support TCP. Experience with problem tracking systems and computer operations job scheduling system, as well as processing experience across mainframe and distributed computing platform