Job Description
- Minimum 1-2 years' technical support experience, working with remote end-users
- At least 1 year experience in specific technical areas including PC hardware, Windows and iOS current versions and current -2 versions, Outlook and Exchange, TCP/IP, internet, and networks, including remote access, Internet Explorer 8.0, including IE 8.0 settings for Java, Flash, and Security/Access Level.
- At least 2 years' experience in specific technical areas including computer operating job processing and systems, security protocols and procedures., as well as Microsoft OS (Windows 7 and 8, MS Office ver. 2010, SharePoint ver. 2010, MS Office Communicator (Lync), RSA SecureID Authentication, Virtual Private Networks (VPN), Remote support TCP.
- Experience with problem tracking systems and computer operations job scheduling system, as well as processing experience across mainframe and distributed computing platform. Operating systems installation, upgrades, maintenance
- Experience with iPad, iPhone, and wireless setup.
- Trouble shooting
- Windows installations
- Excellent commnication skills
- Apply Online: https://ness.ripplehire.com/ripplehire/candidatedetails
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